Delivery Driver Job in Canada offers a role with Voilà, Sobeys’ e-commerce grocery delivery team. The Delivery Teammate provides friendly customer service, delivers groceries on time, handles customer issues, and safely operates a company vehicle. Candidates need a valid G-class licence with at least 6 months of validity, a clean driver’s abstract, good customer service skills, and the ability to lift up to 50 lbs (25 kilos). The role requires flexibility for evenings, weekends, holidays, and changing shifts. Paid training is provided during the first week, and a company uniform is provided.
About the Job
Ready to help shape the future of grocery shopping in Canada? Voilà is the team focused on Sobeys’ e-commerce grocery delivery and curbside business. You will help grow the e-commerce business in Ontario, Nova Scotia, Newfoundland, and Québec. The business is powered by Ocado Group’s world-leading e-commerce grocery platform.
We are looking for experienced, passionate, curious, customer-focused, and entrepreneurial people to join our diverse and driven team. Our mission is to help Canadians stay one step ahead of their busy lives. Voilà aims to be the most reliable and convenient way for Canadians to shop for groceries.
Your new career, just like that.
Start a rewarding career with Sobeys Inc., recognized as one of Canada’s Top 100 employers. Your skills will support our commitment to excellence and community impact.
Voilà is a new team focused on launching and growing Sobeys’ new e-commerce grocery home delivery business. This is a rare chance to join a start-up within a larger organization. You will help launch and operate a new brand in the Alberta, Ontario, and Quebec markets. The business is powered by Ocado Group’s world-leading e-commerce grocery platform.
We are looking for experienced, passionate, curious, customer-focused, and entrepreneurial people to join our diverse and driven team. Our mission is to help Canadians stay one step ahead of their busy lives. Voilà will be the most reliable and convenient way for Canadians to shop for groceries.
Your groceries delivered. Just like that.™
Ready to Make an Impact?
A Delivery Teammate provides excellent service, accuracy, and a positive customer experience to ensure customer satisfaction.
Click here to see a day in the life of a Delivery Teammate: https://vimeo.com/787581361/ec51f1861c
Here’s Where You’ll Be Focusing
Key Business Functions, Responsibilities and Accountabilities
- Act as the customer-facing ambassador of the Voilà banner.
- Provide excellent customer service to home-delivery e-commerce customers. Create a positive home-delivery experience through friendly interaction in each home.
- Deliver to each customer in a professional, polite, and engaging manner, following Voilà customer service standards.
- Solve customer issues in the home when possible. Assess each situation and take the right action with the Delivery Supervisor and Customer Service team.
- Deliver groceries to customers within scheduled delivery slots. Deliveries may include high-rise buildings, basement flats, and remote locations.
- Keep customers informed about any issues or changes to their planned delivery.
- Escalate customer concerns when needed.
- Make order adjustments at the point of delivery according to system and customer service requirements.
- Stay flexible when completing or changing work assignments based on customer requests and daily delivery schedules.
- Protect the company vehicle by completing daily and required vehicle checks, keeping fuel levels maintained, and following maintenance and reporting procedures.
- Report any vehicle deficiencies or damage immediately.
- Operate company vehicles safely and responsibly in different road conditions. Keep the vehicle clean, tidy, and well cared for.
- Operate the vehicle safely at all times while following company safety policies, procedures, highway rules, and regulations.
- Make sure products are loaded properly in the assigned vehicle.
- Food Safety
#RS
Location Requirements
Selected Teammates will work from both Voilà facilities, Vaughan and Etobicoke.
The schedule will include 2 days at the Vaughan facility and 2 days at the Etobicoke facility.
What You Have to Offer
- Experience providing excellent customer service.
- A G-class licence with at least 6 months of validity and an interest in driving.
- A clean driver’s abstract.
- Ability to lift up to and including 50 lbs (25 kilos) at a time. This may be repeated throughout the shift, and you may need to use stairs.
- Ability to drive comfortably in urban, suburban, and rural areas. This includes highways, main roads, side streets, and country roads.
- Confidence driving during the day and at night, including in inclement weather.
- Flexibility to work different shifts, including evenings, weekends, and possibly holidays, as delivery operations run 7 days a week.
- Ability to lift up to 6 feet high and reach above your head.
Working Conditions
- A company uniform will be provided.
- Paid training is provided during the first week of employment, Monday to Friday, from 9 AM to 5 PM.
- This is a home-delivery role. You will drive a company-assigned vehicle and make door-to-door deliveries.
- Work may include early mornings, late evenings, weekends, and variable shifts.
- The job includes physical activity such as lifting, carrying, and climbing stairs. Work may also take place in adverse or inclement weather.
Learn More About Our Story and Culture
Who We Are | Why Work With Us
Total Rewards
We offer a Total Rewards package designed to support teammates at work and in life.
Depending on the role and eligibility, teammates may receive:
- Health and dental benefits.
- Retirement and savings programs, including an Employee Share Ownership Plan.
- A 10% in-store discount at participating banners.
- Virtual healthcare.
- An Employee and Family Assistance Program.
- Learning and development opportunities.
- Parental leave top-up.
- Paid vacation.
Sobeys is committed to providing a compensation structure that is flexible, fair, and competitive in the market. This structure supports performance and growth.
To learn more about this opportunity, including the expected compensation range under Pay Transparency Legislation where required, click the “I’m interested” or “Apply” button above.
Individual compensation is based on qualifications, experience, and internal equity within the provided range.
Additional Information
External websites may share our organization’s job postings. These postings may include compensation information based on similar roles and market benchmarks. These figures are for general comparison only and are not issued or verified by our organization.
We may use Artificial Intelligence (AI) tools to support efficiency in candidate screening, assessment, and recruitment. These AI tools do not make hiring decisions for the Company. Hiring decisions are made by our Hiring Teams.
Sobeys is committed to accessible and inclusive hiring processes. We will work with applicants who request accommodation at any stage of the recruitment process.
Please note: Successful candidates must provide documents that prove their legal ability to work in the position during the onboarding process. The employer will review these documents before the candidate starts work.
