Receptionist Job in Canada is a Receptionist position at COMO Metropolitan London in London. The role includes guest check-in and check-out, answering calls, handling cash and foreign currency, managing guest requests, and sharing hotel information. The receptionist also works with Reservations, Concierge, Food and Beverage, and Housekeeping teams. Candidates need strong English, communication skills, a professional appearance, knowledge of London, and experience with Opera Cloud in a 5-star luxury environment.

About the Job

Position Details

Property: COMO Metropolitan London

Position: Receptionist

Base Location: London

Department: Front of House

Reporting to: Reception Manager / Assistant Manager / FOH Manager

Tasks and Responsibilities

• Provide guests with prompt and efficient room registration and check-out according to the registration policy and procedure.
• Have a full understanding of the LQA Standards.
• Answer calls in a polite and professional manner while following LQA Standards and SOPs.
• Be fully knowledgeable about our products and the timings for our outlets and services.
• Handle cash and foreign currency exchange.
• Handle guests’ complaints or problems in a polite and helpful manner. Escalate them to a superior when required.
• Offer guests information about the hotel outlets, their opening and closing times, and the products on offer.
• Attend and give handovers at the end and start of each shift.
• Complete checklists during and at the end of each shift.
• Monitor the general inbox during each shift and respond to guest queries.
• Work towards departmental daily and monthly goals to meet the required targets. These include COMO Club enrolments, upselling, LQA, online reputation, and cross-selling the spa and other hotel facilities.
• Work closely with other departments, including Reservations, Concierge, F&B, and Housekeeping, to ensure guest expectations are met.
• Ensure the reception area is kept clean and tidy at all times.
• Know the local shopping areas, restaurants, bars, and places of interest. Provide guests with accurate information and advice.

Job Requirements

• Be proactive and have a self-driven attitude.
• Have excellent spoken and written English.
• Have excellent social and communication skills.
• Be well-presented and well-groomed.
• Have in-depth knowledge of London, especially Mayfair and Belgravia and their surrounding areas, including places of interest, restaurants, shops, and events taking place in the city.
• Have experience with Opera Cloud in a 5-star luxury environment.
• Have creative thinking skills.
• Ability to speak another language.