Front Office Supervisor Jobs in Qatar. SPHC is seeking a passionate and service-driven Front Office Supervisor to join our boutique hotel team in Doha. As the first point of contact for our guests, you will play a key role in shaping unforgettable experiences through warm welcomes, seamless check-ins, and attentive guest service. If you have experience in luxury hospitality, a flair for leadership, and a commitment to delivering genuine, heartfelt care, we invite you to be part of a company that values individuality, teamwork, and exceptional guest satisfaction.
Full Job Description
Our mission is to be the best loved Boutique Hotel & Restaurant Company so regardless of position we look for individuals to join our family who are passionate about providing genuine heartfelt care to our guests, colleagues, owners and communities.
- Supervise the efficient operations of reception including check in/out procedures
- Support team members in handling guest requests and enquiries to ensure a positive outcome is achieved
- Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from Guests and/or other departments
- Demonstrate a high level of customer service at all times
- Advise team of any special events or VIP Guests in the hotel for events or for general accommodations
- Understand thoroughly all hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
- Monitor the appearance, standards and performance of the Front Office Team with an emphasis on training and teamwork
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
- Ensure Team Members have current knowledge of all room categories, room rates, packages, promotions, local area and other general product knowledge necessary to perform their duties
- Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
- Follow and adhere to company brand standards
- Assist other departments wherever necessary and maintain good working relationships with Team Members
- Work with your Manager to identify a specific project to complete during your internship placement
What We Need From You:
- Previous experience in a 5 star luxury hotel
- Desire to progress within the Hospitality industry
- Positive attitude and good communication skills
- Commitment to delivering a high level of customer service
- Excellent grooming standards
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
- Must speak fluent English
What You Can Expect From Us:
We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
