If you have a strong background in air freight forwarding and want to join a global industry leader, this Air Import Specialist job at DHL Global Forwarding in Canada could be the perfect fit. In this role, you will manage and optimize the air import operations process, ensuring timely and efficient delivery of shipments while maintaining regulatory compliance. Working closely with customers, carriers, and internal teams, you will play a key role in delivering exceptional service in a fast-paced logistics environment.
About the Company – Part 1
DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group, a world-renowned leader in logistics and supply chain solutions. With over 43,000 employees across 101 countries, the company provides air, ocean, and overland freight forwarding services, offering both standardized transport and tailored solutions for industrial projects. Since 1815, DHL has been known for its reliability, global reach, and innovative logistics capabilities.
About the Company – Part 2
In Canada, DHL Global Forwarding is recognized as a Global Top Employer, with a workplace culture that values diversity, inclusion, and professional development. The company is committed to creating an environment of mutual respect and delivering excellence through the talents of its workforce. Employees benefit from comprehensive training, access to on-the-job learning, and opportunities to earn certifications relevant to their roles. DHL actively promotes career growth while ensuring that team members feel valued and supported.
Job Summary – Part 1
As an Air Import Specialist, you will be responsible for overseeing the full import process from origin to destination, ensuring that all operations meet regulatory requirements and company policies. You will prepare, review, and process all necessary documentation, liaise with customs authorities, and monitor shipment milestones to ensure timely delivery. This role requires a high level of attention to detail, problem-solving skills, and the ability to work in a fast-paced environment.
Job Summary – Part 2
You will work closely with carriers, freight forwarders, ground handlers, and service providers to secure bookings, monitor shipments, and resolve transportation issues. In addition, you will collaborate with internal teams to maintain seamless communication and excellent customer service. The role demands strong organizational skills, financial awareness to identify anomalies, and an understanding of industry regulations and best practices in air freight and customs compliance.
Key Responsibilities
- Manage and coordinate the import process from origin to destination, ensuring compliance with all regulatory requirements.
- Prepare, review, and process import documentation, including bills of lading, commercial invoices, and customs declarations.
- Liaise with customs brokers and authorities to ensure timely clearance of goods.
- Provide exceptional customer service by addressing inquiries, resolving issues, and providing shipment updates.
- Work with carriers, freight forwarders, and ground handlers to secure bookings and monitor shipment status.
- Maintain accurate records and update shipment information in the logistics management system.
- Ensure all operations comply with relevant laws, regulations, and company policies.
- Proactively resolve operational issues or exceptions during the import process.
- Track and monitor shipment milestones, providing updates to customers and stakeholders.
- Ensure accurate and timely data entry for record-keeping purposes.
- Collaborate with cross-functional teams, including sales, customer service, and operations.
- Apply financial acumen to identify anomalies and understand business finances.
- Stay informed about industry regulations, trends, and best practices.
Required Qualifications and Skills
- High school diploma or equivalent; additional education in supply chain, logistics, or international trade is an asset.
- 2–3 years of experience in air freight forwarding, specifically in import operations.
- In-depth knowledge of import regulations, customs compliance, and documentation requirements.
- Strong understanding of air carriers, freight forwarding, and international trade practices.
- Proficient in MS Office; CW1 experience is an advantage.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Problem-solving and critical-thinking abilities.
- Ability to work in a fast-paced environment and manage multiple tasks.
Work Environment & Culture
DHL fosters a diverse and inclusive workplace where employees are encouraged to grow and excel. The company values teamwork, open communication, and professional development. This role offers a flexible, hybrid work environment that promotes work-life balance while maintaining operational efficiency.
Salary & Benefits
- Competitive salary and comprehensive benefits package.
- Access to work perks programs.
- Flexible, hybrid work environment.
- Professional training and career development opportunities.
Training & Growth Opportunities
DHL offers extensive on-the-job training, access to an online learning platform, and opportunities to gain professional certifications relevant to your role. Employees are supported in reaching their full potential through mentorship and career advancement programs.
Job Type & Contract Details
- Job Type: Full-time, permanent.
- Location: Canada (must be legally authorized to work; no visa sponsorship provided).
- Proof of COVID-19 vaccination required.
How to Apply
Visit DHL Global Forwarding on LinkedIn or Indeed.com and search for “Air Import Specialist – DHL Global Forwarding” in Canada to submit your application.
Why Join DHL Global Forwarding?
By joining DHL, you’ll be part of a global leader in logistics with a long history of excellence. You will work in a supportive environment that values diversity, fosters growth, and offers opportunities to make a real impact in global trade and freight forwarding.
Frequently Asked Questions
1. What is the main focus of this role?
Managing and optimizing the air import operations process.
2. How much experience is required?
2–3 years in air freight forwarding, specifically in import operations.
3. Is CW1 experience mandatory?
No, but it is considered an advantage.
4. Does DHL provide training?
Yes, extensive training and professional development opportunities are provided.
5. Is visa sponsorship available?
No, applicants must already be legally authorized to work in Canada.
6. What kind of work schedule is offered?
A flexible, hybrid work environment is available.
7. What skills are most important for this role?
Attention to detail, organizational skills, problem-solving, and communication skills.
8. Are there growth opportunities within DHL?
Yes, DHL provides clear career paths and advancement programs.
