If you are fluent in French or Spanish and passionate about supporting newcomers, this On Call Counsellor job in Ontario offers a unique opportunity to work with migrant workers arriving in Canada. Polycultural Immigrant & Community Services is seeking dedicated individuals to join its Migrant Worker Support Program (MWSP) team, providing vital information, orientation, and assistance to Temporary Foreign Workers (TFWs) arriving at Pearson International Airport. This is a casual, on-call position with flexible hours and a competitive hourly wage.
About Polycultural Immigrant & Community Services
Founded in 1993, Polycultural Immigrant & Community Services is a non-profit organization dedicated to fostering an open and inclusive environment that reflects Canada’s rich diversity. The organization offers a wide range of programs and services to help individuals and families build a better future in Canada.
Polycultural operates from over eight locations across the Greater Toronto Area (GTA) and Orangeville, serving clients in more than 20 languages. The organization is known for its welcoming, family-like culture and its strong commitment to helping newcomers integrate successfully into Canadian society.
Mission and Core Values
Polycultural’s mission is to empower diverse communities by delivering accessible, high-quality programs and services. Its values—respect, inclusivity, service excellence, and integrity—are deeply embedded in all operations. Every team member is expected to uphold these values while working with clients from a variety of cultural and linguistic backgrounds.
Job Summary – On Call Counsellor (MWSP)
The On Call Counsellor for the Migrant Worker Support Program plays a crucial role in meeting and greeting temporary foreign workers at the airport, providing them with essential information about their rights and responsibilities, and connecting them with available services. This role involves distributing welcome packages, offering emergency assistance, and collaborating with government and community agencies.
Counsellors must be fluent in French or Spanish and able to work flexible hours, including mornings, evenings, and weekends, depending on incoming flight schedules. On-call hours will vary from 0–20 per week and are not guaranteed.
Key Responsibilities
- Conduct outreach at airport arrivals and trans-border doors.
- Promote MWSP services to temporary foreign workers and their families.
- Provide orientations on rights, responsibilities, and available community supports.
- Prepare and distribute welcome packages to arriving workers.
- Assist clients in emergencies (e.g., lost documents, luggage issues, employer connection problems).
- Collaborate with internal teams, government agencies, and community partners.
- Meet program targets set by the Program Coordinator.
- Maintain client confidentiality and provide respectful, empathetic service.
- Perform additional duties as required.
Required Qualifications and Skills
- Post-secondary education in marketing, community services, or a related field (or equivalent combination of education and experience).
- Experience working with newcomer communities (preferred).
- Fluency in French or Spanish is required.
- Knowledge of Ontario’s human services sector and supports for migrant workers (preferred).
- Familiarity with challenges faced by migrant workers (preferred).
- Strong interpersonal, cross-cultural, and communication skills.
- Ability to work both independently and as part of a team.
- Ability to lift 8–10 kg when needed.
- Demonstrated reliability, punctuality, and excellent attendance.
Other Requirements
- Satisfactory Vulnerable Sector Police Check (completed upon job offer).
- Must be legally entitled to work in Canada.
- This position does not qualify for LMIA or the Ontario Immigrant Nominee Program (OINP).
Work Environment & Culture
Polycultural offers a welcoming, inclusive, and supportive environment where team members are encouraged to be adaptable, proactive, and client-focused. The organization values open communication, teamwork, and dedication to service excellence.
Salary & Benefits
- Pay Rate: $25.00 per hour.
- Hours: On-call, 5–20 hours per week (not guaranteed).
- Flexible schedule with shifts that may include early mornings, evenings, and weekends.
Training & Growth Opportunities
On Call Counsellors receive orientation and program-specific training. While this role is casual, there may be opportunities to apply for other roles within Polycultural as positions become available.
Job Type & Contract Details
- Job Type: Casual, On Call
- Location: Pearson International Airport, Ontario, Canada
- Hours: Flexible, based on flight schedules (0–20 per week)
How to Apply
If you meet the requirements and are passionate about helping migrant workers settle in Canada, apply through Indeed – On Call Counsellor at Polycultural Immigrant & Community Services. Submit your resume along with a brief cover letter highlighting your language skills, relevant experience, and availability.
Why Join Polycultural?
Joining Polycultural means making a real difference in the lives of newcomers. You’ll work in a culturally diverse environment, gain valuable experience in client outreach, and contribute to programs that directly impact the well-being of migrant workers in Ontario.
FAQs – On Call Counsellor Job at Polycultural
1. Is fluency in French or Spanish mandatory?
Yes, the position requires fluency in one of these languages.
2. How many hours per week can I expect?
Hours vary from 0–20 per week and are not guaranteed.
3. Where will the work take place?
Primarily at Pearson International Airport.
4. Does this position qualify for LMIA or OINP?
No, it does not qualify for LMIA or OINP.
5. What is the pay rate?
$25.00 per hour.
6. What type of schedule should I expect?
Flexible, including mornings, evenings, and weekends based on flight schedules.
7. Is prior experience with newcomers required?
It is preferred but not mandatory.
8. Will I receive training?
Yes, program-specific training will be provided.
9. What are some of the main responsibilities?
Outreach to migrant workers, providing orientations, distributing welcome packages, and assisting in emergencies.
